FREQUENTLY ASKED QUESTIONS
When can I expect my order to arrive?
Your orders are processed 48 - 72 hours after you have completed the purchase. Our standard delivery takes about 1 - 5 weeks depending on your location (check Average Delivery Time). You will also be provided with a tracking number once your order has been shipped.
How do I know if my order is on the way?
Once your order has been shipped, our support team will personally get in touch with you to update you of your tracking number and order status.
How can I track my order?
Once your order has been shipped, you will be provided with a tracking number with an updated tracking link via email - you can also use Track Order on our site.
What payment methods do you accept?
You can pay your order via Visa, Mastercard, American Express, JBC and via PayPal.
How can I cancel my order?
If you decide that you don't want your item, you can contact us via the Contact form here on the website or via Facebook & Instagram. You must do so in 24hr, after that it is not possible to cancel your order!
Can I request for return/refund?
We always try our best to serve our customers with the best-quality products. However, there might be several factors which result in your products to be damaged. If you have received a defective or a damaged product, please let us know and don't forget to attach a photo or video so we can address the issue clearly.